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Privacy Policy

Last Updated: September 28, 2025

 

AIEEV Inc. (“Company”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use AirCloud and related web/mobile services (the “Service”). We comply with applicable laws including the Personal Information Protection Act of Korea, the Act on Promotion of Information and Communications Network Utilization, as well as relevant international data protection regulations.

 

 

1. Information We Collect

 

We collect personal information in the following circumstances:

 

1.1 Account Registration & Service Use

 

  • Required: Name, email/ID, mobile phone number, address

  • Optional: Profile photo, company name, job title

  • Automatically collected: IP address, cookies, device information, access logs, billing records

 

1.2 Payment & Settlement

 

  • Payment details: credit card information, bank account information

  • Tax-related: resident registration number or business registration number (where legally required)

 

1.3 Customer Support

 

  • Name, contact information, email, inquiry details

 

1.4 Partnership & Investor Relations

 

  • Company name, name, position, email, phone, proposal content

 

1.5 Service Usage Logs

 

  • Access records, usage history, fraud/misuse records

 

We collect information via our website, mobile app, written forms, phone, email, event participation, and partnership proposals.

 

 

2. Purpose of Collection & Use

 

Personal information is used for:

 

  • User authentication, service provision, contract performance, and billing

  • Membership management (notices, complaints, service improvement)

  • Providing personalized services and developing new features

  • Tax invoice issuance and compliance with legal obligations

  • Reviewing partnership or investor proposals

  • Ensuring service security and preventing fraud

 

 

3. Sharing with Third Parties

 

We do not share personal information with third parties without prior consent, except where:

 

  • Required by law or law enforcement

  • Necessary for billing and settlement

  • To protect life, safety, or property of users or others

 

 

4. Entrusted Processing

 

We may entrust third parties with personal data processing for service operation:

 

  • Identity verification & authentication: NICE Credit Information, KCB, Toss Payments

  • Payment processing: Toss Payments, Danal, SPC Sectnine, etc.

 

We require processors to apply appropriate safeguards and conduct regular compliance checks.

 

 

5. Retention & Deletion of Data

 

We retain and delete data as follows:

 

  • Contract & cancellation records: 5 years (E-Commerce Act)

  • Payment & supply records: 5 years (Electronic Financial Transactions Act)

  • Consumer complaints/disputes: 3 years (E-Commerce Act)

  • Access logs: 3 months (Communications Privacy Protection Act)

  • Tax/accounting records: 5–10 years (Tax laws)

  • Fraud/misuse records: 5 years (Company policy)

 

Destruction methods: paper records are shredded/incinerated; electronic files are deleted irreversibly.

 

 

6. Cookies

 

We use cookies to provide personalized services and maintain login sessions. You may disable cookies via browser settings, but some features may not work properly.

 

 

7. User Rights

 

Users may:

 

  • Request access, correction, deletion, or suspension of personal data

  • Withdraw consent or request account deletion

  • For minors, rights may be exercised by a legal guardian

 

Requests can be made via customer support, email, or in writing. We will respond promptly.

 

 

8. User Responsibilities

 

Users must:

 

  • Provide accurate and up-to-date personal information

  • Maintain the security of IDs, passwords, and access media

  • Not use others’ personal information without consent

  • Log out and close the browser after service use

 

 

9. Security Measures

 

We implement organizational and technical measures including:

 

  • Internal management plan for personal data handling

  • Encryption of sensitive personal information

  • Firewalls, intrusion detection, encrypted communications

  • Minimization of authorized personnel and regular training

  • Secure logging and tamper-prevention mechanisms

 

 

10. Data Protection Officer

 

Chief Privacy Officer:

 

 

Other Authorities:

 

  • Personal Information Dispute Mediation Committee: www.kopico.go.kr / +82-1833-6972

  • Personal Information Infringement Report Center: privacy.kisa.or.kr / 118

  • Supreme Prosecutors’ Office Cyber Crime Unit: www.spo.go.kr / 1301

  • Korean National Police Cyber Bureau: ecrm.police.go.kr / 182

 

 

11. Changes to Policy

 

We may update this Privacy Policy due to legal or service changes.

 

  • Major changes: notified at least 30 days in advance

  • Minor changes: notified at least 7 days in advance

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